China Financial institution Financial savings opens new department in Mandaue, pushing ahead with bodily and digital innovation

In a transfer to reinforce banking accessibility, China Financial institution Financial savings (CBS), the nation’s second-largest thrift financial institution, has formally inaugurated its latest department in Mandaue Metropolis, Cebu. The enlargement marks one other milestone in CBS’ dedication to offering trendy and environment friendly banking companies to communities throughout the nation.

The newly relocated Mandaue Metropolis A.S. Fortuna Department was unveiled on March 10, 2025, on the Orion Company Middle alongside A.S. Fortuna and Sacris Street. This strategic relocation from its earlier website on Del Rosario Avenue goals to supply a extra handy, accessible, and customer-friendly banking expertise to residents and companies in Mandaue and its neighboring areas.

Bringing Trendy Banking Nearer to You

With its upgraded services and improved accessibility, the brand new department displays CBS’ efforts to repeatedly enhance buyer expertise. The Mandaue Metropolis department is now simply an eight-minute drive from its former location, making banking simpler for long-time prospects whereas additionally attracting new shoppers within the space.

CBS’ Retail Banking and Client Lending Group Head, Jan Nikolas M. Lim, emphasised the financial institution’s purpose of catering to each people and companies. “CBS’ vary of services are tailor-fit for companies and people alike. Whether or not you’re looking out for versatile financial savings accounts, digital banking options, or possible mortgage choices, we have now received you lined,” Lim mentioned.

The opening occasion was marked by a blessing and a ribbon-cutting ceremony, attended by CBS executives, enterprise companions, and valued shoppers. The celebration was adopted by a reception, reinforcing CBS’ robust relationships inside the local people.

Investing in Monetary Wellness and Worker Improvement

Past bodily enlargement, CBS is closely investing within the skilled growth of its workforce. The financial institution has allotted further assets for specialised coaching periods within the Visayas and Mindanao, geared toward equipping CBS bankers with the newest monetary expertise to raised serve prospects and communities. For the Cebu workforce, a devoted coaching session is about for later this month, reinforcing the financial institution’s dedication to upskilling its staff and sustaining top-tier service requirements.

Moreover, CBS continues to drive monetary literacy and inclusion with its Monetary Wellness Initiative. This system consists of free seminars on saving, budgeting, debt administration, and private finance, benefiting college students, lecturers, and staff throughout the Philippines. These efforts align with CBS’ participation within the Bangko Sentral ng Pilipinas’ (BSP) monetary inclusion initiatives, in addition to the CBS Construct and Rise nation-building mission.

Redefining Buyer Service with ‘Casey’

CBS isn’t solely increasing bodily but in addition making strides in digital banking. As a part of its modernization, the financial institution has launched ‘Casey’, an AI-powered chatbot designed to supply 24/7 real-time help to prospects. Developed in collaboration with Tech One International Philippines and powered by Microsoft Copilot, Casey is accessible on CBS’ Fb web page and web site, offering instantaneous buyer assist for banking inquiries.

In contrast to conventional chatbots, Casey is designed to transcend automated responses. It engages with prospects in a well mannered and educated method, guaranteeing that interactions really feel human and useful. It additionally helps shoppers discover the correct banking merchandise and connects them on to CBS’ Buyer Expertise Administration Division for fast help.

“Our partnership with Tech One International aligns with our technique to reinforce CBS’ digital capabilities and supply a seamless banking expertise. With Casey, we’re making a major leap in our digital transformation journey, reinforcing our dedication to serving our prospects higher,” shared CBS President James Christian T. Dee, highlighting the importance of this digital leap.

CBS’ Continued Enlargement and Imaginative and prescient

As a part of the China Banking Company, CBS operates a rising community of 170 branches, greater than 107 APD lending facilities and department lites, and 225 ATMs nationwide. With its ongoing efforts in department enlargement and digital innovation, CBS stays steadfast in its mission to make banking simpler and extra accessible.

The opening of the Mandaue Metropolis A.S. Fortuna Department is simply one other step within the financial institution’s bigger imaginative and prescient of empowering communities by way of accessible monetary options, superior digital companies, and steady training on monetary wellness.

With the mixture of bodily and digital developments, China Financial institution Financial savings continues to ship on its promise of ‘Straightforward Banking for You.’ For extra updates on their newest companies, comply with CBS on Fb or go to www.cbs.com.ph.